Legal
Privacy Policy
This policy explains what information Max Keate Creative LLC, dba Max Keate Massage and Body Work (“Max,” “I,” “me”), collects through maxkeate.com, online booking and text messages, and how that information is used and protected.
Information I collect
Information you give me
- Booking details: your name, phone number, email address, the service and time you choose, and any notes you add.
- Intake form: date of birth, address (for in-home sessions), emergency contact, health history, medications, preferences and consent signatures.
- Payment card: the card you provide when booking is collected and stored by my payment processor, Stripe, through the booking system. I never see or store your full card number.
- Messages: what you send me by text, phone or email.
Information collected automatically
- Website logs: my web host records basic technical data, such as your IP address, browser type and the pages you visit, to keep the site secure and running.
- Cookies: this website doesn’t set advertising or tracking cookies. The booking calendar and payment form embedded on the site are run by GoHighLevel and Stripe, which may use cookies needed for those tools to work.
- Analytics: if I add website analytics, such as Google Analytics, it will collect information about how visitors use the site, like pages viewed and whether a booking was completed.
How I use your information
- To schedule, confirm, change and remind you about appointments.
- To give you safe, appropriate care, including deciding whether a session should wait or needs your provider’s okay.
- To process payment after your session, and any cancellation or no-show fee described in my cancellation policy.
- To answer your questions and keep in touch about your care.
- To send you occasional offers by email, and by text only if you’ve opted in to offers.
- To keep the records Utah standards require, and to meet other legal obligations.
- To keep the website secure and improve it.
Text messages (SMS)
Max Keate Massage and Body Work Texts come from 385-786-8482 and have two parts, each with its own opt-in.
Appointment texts: if you opt in, for example by checking the appointment text box when you book, you’ll receive appointment confirmations, 48-hour and 2-hour reminders, schedule changes, intake and consent form links, and post-session payment and tip requests, plus replies to messages you send me.
Offers: only if you separately opt in, by checking the offers box on my booking form or intake form, you’ll also receive occasional offers and promotions, up to 4 msgs/month. Agreeing to appointment texts never signs you up for offers.
- Message frequency varies for appointment texts. Offers are up to 4 msgs/month.
- Message and data rates may apply.
- Reply STOP at any time to stop all texts from this number, and START to opt back in. Reply HELP for help, or contact me at 385-786-8482 or max@maxkeate.com.
- Agreeing to either kind of text isn’t a condition of booking or buying anything.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
See the Text Message Program page for how to opt in and example messages, and the text message terms for the full program terms.
Emails
I use your email address for booking confirmations and other messages about your appointments. I may also email you occasional offers and news about my practice. Every offer email includes an unsubscribe link and my studio address, and I honor every unsubscribe request.
How I share your information
I don’t sell or rent your personal information. I share it only:
- With service providers that help me run the practice, and only as needed for that work: GoHighLevel (booking, calendar and messaging), Stripe (payment processing), Google Workspace (email) and Vercel (website hosting). The website also loads fonts from Google Fonts.
- With your written permission, for example with another provider involved in your care.
- When the law requires it, or to protect someone’s safety in an emergency, including contacting your emergency contact.
Health information
Your intake form and session notes are kept confidential and stored securely. They are shared only with your written permission or when the law requires it.
Your name, story and photos
Your name, story and photos are never used in marketing without your written consent.
How long I keep information
Intake forms and session notes are kept for at least five years, as Utah standards require. Other information is kept only as long as needed for the purposes above, or as required by law.
How I protect information
I use reputable providers with security safeguards, limit access to your information to what’s needed to serve you, and keep paper records secure. No method of storage or transmission is completely secure, but I work to protect your information.
Your choices
- Texts: reply STOP to any message to opt out.
- Emails: use the unsubscribe link in any offer email, or ask me to stop.
- Your records: you can ask to see or correct the information I have about you, or ask me to delete it. I may need to keep some records for the period Utah standards require.
Children
This website isn’t directed to children under 13, and I don’t knowingly collect information online from them. Clients under 18 are seen only with a parent or legal guardian’s signed consent and presence.
Changes to this policy
I may update this policy from time to time. The date at the top shows when it last changed.
Contact
Max Keate Massage and Body Work7430 S Creek Rd, Cottonwood Heights, UT 84093
385-786-8482 · max@maxkeate.com