Legal
Terms of Service
These terms apply when you use maxkeate.com, book a session, or receive text messages from Max Keate Creative LLC, dba Max Keate Massage and Body Work. Sessions are given by Max Keate, Licensed Massage Therapist (Utah LMT #14204428-4701). Here, “Max,” “I” and “me” mean Max and the business. By booking or using the site, you agree to these terms.
My services
I offer Structural, Swedish and Reiki Massage in my studio and, by arrangement, at your home. Every session is strictly therapeutic and never sexual.
Not medical care. Massage and Reiki are for relaxation, stress relief and muscular tension. I don’t diagnose illness or prescribe medication, and these services don’t replace care from a physician or other licensed provider. Reiki doesn’t diagnose, treat or cure any condition, and it isn’t a substitute for medical or mental health care. Results aren’t guaranteed, and sessions can cause temporary soreness, bruising, lightheadedness, fatigue or emotional release. I may refer you elsewhere when that’s in your best interest.
Intake form
Before your first session, you’ll complete my Client Intake, Consent & Release form. Please keep it accurate and tell me about any change in your health, pregnancy or medications before future sessions. If you’re under a provider’s care, I may ask for their okay before we start. The signed form is part of our agreement.
Booking and payment
- You can book online through my scheduling system, which is run by GoHighLevel. Your card is collected and saved on file by Stripe when you book. It isn’t charged at booking.
- Your session is charged after it ends, at the price shown when you booked.
- Studio sessions are $100 per hour. In-home sessions are $150 per hour and are scheduled by text or phone, not online.
- Prices may change, but never for a session you’ve already booked.
New-client offer
New clients get 50% off their first session. The discount applies once per client and is taken off at checkout.
Cancellations, no-shows and late arrivals
- You can cancel or reschedule for free with at least 24 hours’ notice.
- With less than 24 hours’ notice, you’ll be charged 50% of the session price.
- A no-show is charged in full. That includes no one answering at an in-home visit.
- If you arrive late, your session still ends on time and is charged in full.
- I may waive one late cancellation as a courtesy, or if you’re sick.
By booking, you authorize me to charge the card you provided for these fees.
To cancel or reschedule, use the link in your confirmation, or text or call 385-786-8482.
Professional boundaries
Every session is strictly therapeutic. Genitals are never touched, and breast tissue is never worked without your separate, specific written consent. Any sexual comment, request or action ends the session immediately and is charged in full. You can change the pressure, change what’s worked on, or stop a session at any time, for any reason.
In-home sessions
- Please have a clear, safe space about 7 × 10 feet for the table, and pets secured.
- Let me know who else will be home. An adult client may have someone else present if they like.
- You’re responsible for conditions in your home, like stairs, walkways and pets.
- I may end the visit if I feel unsafe or the setting isn’t suitable.
Clients under 18
A parent or legal guardian must sign the intake form and be present for the entire session, in the studio or at home.
Text message terms
Program: Max Keate Massage and Body Work Texts, sent from 385-786-8482. It has two parts, each with its own opt-in: appointment texts and occasional offers. How to opt in and example messages are on the Text Message Program page.
- Appointment texts: if you opt in, for example by checking the appointment text box when you book, you’ll get texts about your appointments: appointment confirmations, 48-hour and 2-hour reminders, schedule changes, intake and consent form links, and post-session payment and tip requests, plus replies to messages you send me.
- Offers: only if you separately opt in, by checking the offers box on my booking form or intake form, you’ll also get occasional offers and promotions, up to 4 msgs/month, sent between 8 am and 9 pm. Agreeing to appointment texts never signs you up for offers.
- Message frequency varies for appointment texts. Offers are up to 4 msgs/month.
- Message and data rates may apply.
- To opt out, reply STOP to any message. You’ll get one confirmation text, and no more messages after that. STOP ends all texts from this number, appointment texts included. To opt back in, reply START.
- For help, reply HELP, or contact me at 385-786-8482 or max@maxkeate.com.
- Agreeing to either kind of text isn’t a condition of booking or buying anything.
- Carriers are not liable for delayed or undelivered messages.
- You must be the account holder or have the account holder’s permission, and be 18 or older or have a parent or guardian’s consent.
Your information is handled as described in my Privacy Policy. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. See the Text Message Program page for full program details.
Emails
I email you about your bookings, and I may also email you occasional offers and news about my practice. Every offer email includes an unsubscribe link and my studio address.
Website
The content on this site is for general information and isn’t medical advice. Booking and payment pages are provided by GoHighLevel and Stripe, and their own terms also apply when you use them.
Release and limitation of liability
The assumption of risk and release in my signed intake form applies to every session. To the fullest extent Utah law allows, I’m not liable for indirect or consequential losses connected with the website or booking system.
Governing law and changes
These terms are governed by Utah law. I may update them from time to time; the date at the top shows when they last changed. If any part is found unenforceable, the rest stays in effect.
Contact
Max Keate Massage and Body Work7430 S Creek Rd, Cottonwood Heights, UT 84093
385-786-8482 · max@maxkeate.com